FREE SHIPPING & RETURNS WITHIN U.S.
FREE SHOE REPAIR FIRST TWO YEARS

FAQs

Our shoes are handmade in Italy by a family-owned boutique factory whose client list includes Sergio Rossi, Chanel, Dior and more. They employ local artisan craftspeople to produce our shoes to meet our high standards of quality and comfort.

We use premium-quality vegetable-tanned, Italian calf or goat leather including our signature turquoise leather outsoles. Our shoes are made to last for years if you lovingly care for your Veragano shoes by following our leather care instructions that we include with your order.

We currently offer our VERAGANO shoes in sizes from US 5-12. In addition to whole sizes, we also offer half sizes. For example, if you need a size US 7.5, we have that size available for you to purchase. Please refer to our sizing chart attached on each product catalog.

If you order from our ready-couture (made-to-order) collections, your VERAGANO shoes will be ready within 14 working days (Italy). This does not include the shipping and delivery time frame of your order from our factory in Italy to your location. If you are located in the US, shipping will take between 2-5 days. Otherwise, it will take up to 10 working days depending on your location in the world.

If you order from our ready-to-wear collections, your VERAGANO shoes will be ready for shipping within 3 working days (Italy). This does not include the shipping and delivery time frame of your order from our factory in Italy to your location. If you are located in the US, shipping will take between 2-5 days. Otherwise, it will take up to 10 working days depending on your location in the world.

Estimated date of arrival of your order will be indicated in our email to you once your order is shipped out of our factory in Italy. 

More Details

If you order from our ready-couture (made-to-order) collections or have a custom order, we are unable to accept returns for refunds. However, we will be happy to offer you an exchange for a different size if the shoes didn't fit.

If you order from our ready-to-wear collection, we will be happy to exchange your VERAGANO shoes for a different size if they don't fit, or offer a full refund with no questions asked. Terms and conditions for all refunds apply. See details in the link below. 

Quick Facts
All returned/ exchanged products must be in the same condition as they were received. In order to keep the shoes in pristine condition, we highly recommend our customers to try on their shoes on a soft surface, such as a rug or carpet.

Exchange/ Returns & Refund Policy